Мой английский совсем плох, но похоже меня там понимают, и хитрющие китаезы сливаются по полной.
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- #1. posted 4 days ago
Я:
I received this product, but it has a defect: it lacks the positive pin (bolt) along with the insulator and the o-ring. Photo attached. Parcel received today 26 March 2015 at 19:30. Lack of detail is not in the case, and not in the package with the Cantal and screwdriver.
Custom device can not be - it will not work correctly. How can I solve the problem?
Attachments
Preview 1. Photo of the item showing the defect (.jpg, 78 KB)
upload_-1.jpg
Preview Anything else you'd like to show (optional) (.jpg, 82 KB)
upload_-1(4).jpg
#2. posted 3 days ago
by mandy Staff
Sorry to hear this issue, does the package arrive intact or broken?
Does the 510 center screw in the base, and the 1*Phillips Screwdriver, 2*Coiled Wires missing?
We will confirm with the warehouse for this case, please get back in this ticket if we do not reply you with result in 24 hours.
#3. posted 2 days ago
Я:
The package arrived intact and undamaged, all positions correspond, but the atomizer is not fully complete. I got the case, GT-T V2 RTA Rebuildable Tank Atomizer, 1 * Phillips Screwdriver, 2 * Coiled wire and cord. the second item in the package - VETUS Heat Resistant Stainless Steel Tweezers for E-Sigrettes its okay. Atomizer is no central positive contact and insulator that can be seen on the photo. this product can not be used. it will destroy my boxmod. I was a little grieved because This is my first problem in your store. Your shop I really like, I continue to shop here ready.
I believe that I have the right to compensation for the next purchase. Problem with atomizer maybe I can solve in their own country. I hope for your understanding and for further beneficial cooperation. And as to adequate compensation because of this problem.
#4. posted 1 day ago
by mandy Staff
So the item has only missing the central positive contact and insulator?
#5. posted 1 day ago
Я:
yes.
#6. posted 3 hrs 12 mins ago
by mandy Staff
The related department has checked our stocks and the package weight of this order, they have confirmed the item was sent completely, did you drop the parts when you open the package?
#7.posted just now
Я:
Do you really think I'm going to cheat you. I bought the device for direct use. I also understand that in 1000 products may be missing in one spare part (screw). Package received without damage or opening and case securely closed. I opened the package, checked the package, the screw is not found. I opened a ticket. I consider my claim substantiated. I paid for the goods in full. and the right to receive a fully working product.